Estimated transit

Estimated transit time is 7–15 business days after dispatch. This is an estimate and not a guaranteed arrival date.

Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.

Carriers

Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier selected for an individual order may depend on destination, shipping route and operational arrangements.

Tracking

All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.

Address accuracy and changes

Please check the delivery address before placing an order. You may request a change before dispatch by contacting support@ryquri.com. After the carrier has received the parcel, an address change cannot be guaranteed.

Lost parcels

If a parcel has not arrived for an extended period or appears lost, contact support. We review the tracking information and investigate with the relevant carrier. Reasonable delivery information may be requested where necessary.

If the parcel is confirmed lost, the resolution will be reshipment or refund.

Customs and import duties

For international orders, customs duties, import charges or customs handling charges imposed by the destination country are the customer’s responsibility where applicable. Mandatory applicable law prevails where it requires a different result.

International orders

Transit and customs timing may vary by destination. Product-price tax treatment is separate from customs duties and import charges.

Customer support

For shipping, tracking, address changes or lost-parcel enquiries, contact support@ryquri.com.