Returns & Refunds
Return options, shipping-cost responsibility, exchanges, refunds and EU statutory withdrawal rights.
Change of mind / preference
Eligible non-defective returns may be requested within 14 calendar days after receipt. The customer pays return shipping.
Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable, without limiting mandatory statutory rights.
Damaged / defective / incorrect / incomplete
Where the issue is the merchant’s responsibility, the merchant pays the applicable necessary return shipping cost. Mandatory rights for non-conforming goods remain fully applicable.
14-day withdrawal right
Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw without giving a reason. Return shipping is borne by the customer where this was clearly disclosed before purchase.
Return process
Email support@ryquri.com within the applicable request window.
Customer service provides the return steps and return address. The registered address is not automatically the return address.
Return the goods according to the provided instructions and the applicable return-shipping responsibility.
After receipt and the necessary review, an approved refund or exchange is processed subject to statutory requirements.
Return shipping costs
Normal return: customer pays return shipping.
Problem goods: merchant pays applicable necessary return shipping.
EU withdrawal: customer pays return shipping where this was disclosed before purchase.
Exchanges
Normal exchange: customer pays the original return shipping and the replacement-item shipping cost.
Problem-goods exchange: merchant pays applicable return and replacement shipping costs.
No restocking fee is charged.
Refund timeline and method
Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may require additional time to display the refund.
This internal target does not extend, replace or reduce any mandatory statutory refund deadline.
EU statutory refund rules
Where an EU statutory withdrawal applies, refunds follow the mandatory statutory deadline. Where permitted by law, the refund may be withheld until the returned goods are received or until the customer provides evidence that the goods have been sent back, according to the applicable legal rule.
Where required by EU consumer law, the standard original delivery cost is refunded. If a customer chose a more expensive delivery option, the additional amount above the least expensive standard delivery option may be excluded to the extent permitted by law.
Exceptions where applicable
If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, they may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not exclude rights for defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
