Frequently Asked Questions | RyQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#B11226;\n --theme-secondary:#7A0C1A;\n --ink:#14161d;--muted:#656b76;--line:#e6e8ed;--soft:#f6f7f9;--paper:#ffffff;\n --max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:var(--max);margin:0 auto;padding:46px 22px 70px}\n.mast{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,.6fr);gap:34px;align-items:end;padding-bottom:26px;border-bottom:1px solid 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0}summary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:32px;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:2px;top:-2px;color:var(--theme-primary);font-size:1.25rem}details[open] summary:after{content:\"\u2013\"}details p,details ul{margin-top:10px;max-width:820px}\n@media(max-width:820px){.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:0 14px}.faq-nav a{font-size:.84rem}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Help center<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Quick answers about ordering, shipping, returns, refunds, exchanges, sizing, privacy and payment support.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/div>\n<div class=\"meta-box\"><strong>Last updated<\/strong>12 September 2026<\/div>\n<\/header>\n<div class=\"info-band\">\n<div><span>Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div><span>Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div><span>Transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2><span>01<\/span>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@ryquri.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<p>You may request an address change before dispatch. Once the carrier has received the parcel, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2><span>02<\/span>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Card payments are processed through <strong>Stripe<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Which primary card brands are supported?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2><span>03<\/span>Shipping<\/h2>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong> when the order does not meet the free-shipping minimum. Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>How long is transit after dispatch?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate rather than a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking provided?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking details are provided after dispatch when the tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for a particular order may depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@ryquri.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2><span>04<\/span>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For products covered by the ordinary return policy, contact support@ryquri.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<p>For a normal non-defective return, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for damaged, defective, incorrect or incomplete goods?<\/summary>\n<p>Where the issue is the merchant’s responsibility, the merchant pays the applicable return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. We do not charge a restocking fee.<\/p>\n<\/details>\n<details>\n<summary>Do EU customers have a statutory withdrawal right?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2><span>05<\/span>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline.<\/p>\n<\/details>\n<details>\n<summary>Where is the refund sent?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<details>\n<summary>Is the original standard delivery cost refunded for an EU statutory withdrawal?<\/summary>\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded. Any extra amount paid for a more expensive delivery option may be excluded to the extent permitted by law.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2><span>06<\/span>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange such as size or preference, the customer pays both the return shipping cost and the replacement-item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for an exchange caused by a problem with the goods?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2><span>07<\/span>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered by the general size guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2><span>08<\/span>Privacy and Security<\/h2>\n<details>\n<summary>How can I contact the privacy team?<\/summary>\n<p>For privacy, cookies, consent or data-protection requests, contact privacy@ryquri.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<p>No. Do not send your full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2><span>09<\/span>Customer Support<\/h2>\n<details>\n<summary>How can I contact customer service?<\/summary>\n<p>For orders, shipping, returns, refunds, exchanges, sizing, payment or general support, contact support@ryquri.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help center Frequently Asked Questions Quick answers about ordering, shipping, returns, refunds, exchanges, sizing, privacy and payment support. Last updated Processing1\u20133 business days DispatchWithin 3 business days Transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01Orders How long does order processing take? Orders are usually processed within 1\u20133 …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/ryquri.com\/bsite\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24287,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24287"}],"wp:attachment":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}