Returns & Refunds | RyQuri<\/title><\/p>\n<style>\n:root{\n --theme-primary:#B11226;\n --theme-secondary:#7A0C1A;\n --ink:#14161d;--muted:#656b76;--line:#e6e8ed;--soft:#f6f7f9;--paper:#ffffff;\n --max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:var(--max);margin:0 auto;padding:46px 22px 70px}\n.mast{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,.6fr);gap:34px;align-items:end;padding-bottom:26px;border-bottom:1px solid 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strong{display:block;color:var(--ink)}.cost-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin:24px 0}.cost-grid>div{border-top:1px solid var(--line);padding-top:18px}\n@media(max-width:860px){.lanes{grid-template-columns:1fr}.lane{border-right:0;border-bottom:1px solid var(--line)}.lane:last-child{border-bottom:0}.return-steps{grid-template-columns:repeat(2,1fr)}}\n@media(max-width:560px){.return-steps,.cost-grid{grid-template-columns:1fr}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Returns & refunds<\/div>\n<h1>Returns & Refunds<\/h1>\n<p>Return options, shipping-cost responsibility, exchanges, refunds and EU statutory withdrawal rights.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/div>\n<div class=\"meta-box\"><strong>Last updated<\/strong>12 September 2026<\/div>\n<\/header>\n<div class=\"info-band\">\n<div><span>Request window<\/span><strong>14 calendar days<\/strong><\/div>\n<div><span>Restocking fee<\/span><strong>None<\/strong><\/div>\n<div><span>Direct exchanges<\/span><strong>Supported<\/strong><\/div>\n<div><span>Refund target<\/span><strong>7 business days<\/strong><\/div>\n<\/div>\n<div class=\"lanes\">\n<section class=\"lane\"><span class=\"tag\">A \u00b7 Normal return<\/span><\/p>\n<h2>Change of mind \/ preference<\/h2>\n<p>Eligible non-defective returns may be requested within 14 calendar days after receipt. The customer pays return shipping.<\/p>\n<p>Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable, without limiting mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"lane\"><span class=\"tag\">B \u00b7 Problem goods<\/span><\/p>\n<h2>Damaged \/ defective \/ incorrect \/ incomplete<\/h2>\n<p>Where the issue is the merchant’s responsibility, the merchant pays the applicable necessary return shipping cost. Mandatory rights for non-conforming goods remain fully applicable.<\/p>\n<\/section>\n<section class=\"lane\"><span class=\"tag\">C \u00b7 EU statutory withdrawal<\/span><\/p>\n<h2>14-day withdrawal right<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have 14 days from receipt to withdraw without giving a reason. Return shipping is borne by the customer where this was clearly disclosed before purchase.<\/p>\n<\/section>\n<\/div>\n<h2>Return process<\/h2>\n<div class=\"return-steps\">\n<div class=\"return-step\"><strong>1. Contact support<\/strong><\/p>\n<p>Email support@ryquri.com within the applicable request window.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>2. Receive instructions<\/strong><\/p>\n<p>Customer service provides the return steps and return address. The registered address is not automatically the return address.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>3. Send the goods<\/strong><\/p>\n<p>Return the goods according to the provided instructions and the applicable return-shipping responsibility.<\/p>\n<\/div>\n<div class=\"return-step\"><strong>4. Refund or exchange<\/strong><\/p>\n<p>After receipt and the necessary review, an approved refund or exchange is processed subject to statutory requirements.<\/p>\n<\/div>\n<\/div>\n<div class=\"cost-grid\">\n<div>\n<h2>Return shipping costs<\/h2>\n<p><strong>Normal return:<\/strong> customer pays return shipping.<\/p>\n<p><strong>Problem goods:<\/strong> merchant pays applicable necessary return shipping.<\/p>\n<p><strong>EU withdrawal:<\/strong> customer pays return shipping where this was disclosed before purchase.<\/p>\n<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<p><strong>Normal exchange:<\/strong> customer pays the original return shipping and the replacement-item shipping cost.<\/p>\n<p><strong>Problem-goods exchange:<\/strong> merchant pays applicable return and replacement shipping costs.<\/p>\n<p>No restocking fee is charged.<\/p>\n<\/div>\n<\/div>\n<div class=\"rule\"><\/div>\n<h2>Refund timeline and method<\/h2>\n<p>Approved refunds are generally returned to the original payment method. Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may require additional time to display the refund.<\/p>\n<p>This internal target does not extend, replace or reduce any mandatory statutory refund deadline.<\/p>\n<h2>EU statutory refund rules<\/h2>\n<p>Where an EU statutory withdrawal applies, refunds follow the mandatory statutory deadline. Where permitted by law, the refund may be withheld until the returned goods are received or until the customer provides evidence that the goods have been sent back, according to the applicable legal rule.<\/p>\n<p>Where required by EU consumer law, the standard original delivery cost is refunded. If a customer chose a more expensive delivery option, the additional amount above the least expensive standard delivery option may be excluded to the extent permitted by law.<\/p>\n<h2>Exceptions where applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order goods are offered and an applicable statutory withdrawal exception applies, they may be excluded from ordinary change-of-mind withdrawal to the extent permitted by law. This does not exclude rights for defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<div class=\"note\"><strong>Statutory rights.<\/strong> Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns & refunds Returns & Refunds Return options, shipping-cost responsibility, exchanges, refunds and EU statutory withdrawal rights. Last updated Request window14 calendar days Restocking feeNone Direct exchangesSupported Refund target7 business days A \u00b7 Normal return Change of mind \/ preference Eligible non-defective returns may be requested within 14 calendar days after …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/ryquri.com\/bsite\/returns-refunds\/\"> <span class=\"screen-reader-text\">Returns Refunds<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24291,"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24291"}],"wp:attachment":[{"href":"https:\/\/ryquri.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}